PLEASE NOTE: In accordance with applicable legislation, please print and read the following agreement in 12-point bold font. Additionally, any buyer who completes a purchase through our website is deemed to have read and accepted all clauses of the following sales agreement without further notice.
ARTICLE 1: PARTIES TO THE AGREEMENT
SELLER: MAX Complex Dış Ticaret LTD
ADDRESS: Yakuplu, Hürriyet Blvd, 34520 Beylikdüzü/İstanbul
TEL: +90 543 931 56 01
BUYER: Customer (The buyer is the person who makes a purchase on the seller’s website www.max-complex.com. The address and contact information provided by the buyer during the order process are considered official.) By accepting this agreement, the BUYER acknowledges that upon confirming the order, they are obliged to pay the order amount along with any additional costs such as shipping or taxes, and that they have been informed about this obligation.
ARTICLE 2: SUBJECT OF THE AGREEMENT
This agreement sets forth the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, concerning the sale and delivery of the goods/services specified in the agreement, which the buyer has ordered electronically from the seller's website MAX Complex Dış Ticaret LTD.
The buyer confirms that they are informed about the essential features, sales price, payment method, delivery conditions, and the right of withdrawal for the goods/services, and that they have confirmed this information electronically and placed the order accordingly. Products with opened packaging or seals cannot be returned for hygiene reasons. Opening the product packaging is an exception to the right of withdrawal.
The listed and advertised prices are sales prices. Advertised prices remain valid until they are updated or changed. For time-limited promotions, the advertised price is valid until the specified end date.
The buyer agrees that the data they enter into the system during registration or purchase is their own or used with permission. MAX Complex Dış Ticaret LTD is not responsible for data that is not authorized for use. The pre-information and invoice provided at checkout are integral parts of this agreement.
ARTICLE 3: DATE, DELIVERY, AND PLACE OF PERFORMANCE
This agreement is issued on the date the order is placed. The product will be delivered to the address specified by the buyer. If the package appears damaged during shipment, it must be opened and checked in the presence of the delivery personnel. If damaged, a report must be filed with the courier, and the product should not be accepted. Otherwise, the BUYER is deemed to have accepted that the courier fulfilled its duty properly.
ARTICLE 4: GENERAL PROVISIONS
4.1. The BUYER acknowledges having read and approved all pre-information about the products displayed on the website, including specifications, price, and delivery terms.
4.2. The product is delivered to the BUYER’s specified address within 30 days, properly packaged and with an invoice.
4.3. If delivery is made to someone other than the buyer, the SELLER is not responsible if that party refuses delivery.
4.4. The BUYER must inspect the product upon delivery and must request a report from the courier if any issues are identified.
4.5. This agreement is valid and sufficient with the BUYER’s approval during online purchase.
4.6. Unless otherwise stated, the product must be paid in full before delivery. The SELLER may cancel the order if payment is not completed.
4.7. If the bank or finance company does not transfer the product payment to the SELLER for any reason, the BUYER must return the product within 3 days at their own expense. The SELLER reserves all rights related to collection and legal actions. Delayed payments are subject to 5% monthly default interest.
4.8. In extraordinary circumstances (natural disasters, etc.) causing delays beyond 30 days, the SELLER will inform the BUYER. The BUYER may cancel the order, accept a substitute, or wait. Refunds for cancellations are processed within 10 days.
4.9. The BUYER may direct any product-related complaints or requests to the SELLER using the contact information provided.
4.10. If the payment is not completed or canceled by the bank, the SELLER is not obliged to deliver the product.
4.11. The SELLER reserves the right to contact the BUYER using the contact details provided for communication and notifications. The BUYER consents to such contact and communication.
4.12. The BUYER agrees to comply with applicable laws while using the website. Any legal or penal responsibilities arising from violations rest solely with the BUYER.
ARTICLE 5: RIGHT OF WITHDRAWAL
You may return unopened products within 14 days with customer service approval. Upon arrival and inspection of the returned product, a refund will be issued if it is confirmed as unopened.
If the shipment appears damaged, inspect it with the courier. Do not accept the product and file a damage report. Without a report, the courier is deemed to have fulfilled its obligation.
Products that show signs of use, damage, or are not in their original condition will not be accepted for return or refund.
Refunds are processed within 7 business days after the returned product is received and approved. Credit card refunds are processed within 5 business days; however, your bank may reflect the refund in the next statement cycle.
ARTICLE 6: DATA PROTECTION AND PRIVACY
Personal data provided by the BUYER and payment details will not be shared with third parties, except for the shipping company. The SELLER will process and protect the BUYER’s personal data in accordance with Law No. 6698 on Personal Data Protection. Once the purpose of data processing ends, the data will be deleted or anonymized.
By approving this agreement, the BUYER confirms being informed and consenting to data processing under the relevant laws and the SELLER’s privacy policies.
ARTICLE 7: EVIDENCE, JURISDICTION, AND ENFORCEMENT
In the event of disputes arising from this agreement, the records of the SELLER (including magnetic records such as computer and audio data) are accepted as conclusive evidence. Consumer Arbitration Boards and Consumer Courts in Istanbul Anadolu have jurisdiction within the limits set by the Ministry of Trade.
By completing payment for their order, the BUYER accepts all terms of this agreement. The SELLER is responsible for ensuring that the BUYER confirms reading and approving this agreement during the ordering process.
